Our 72-Hour Make-It-Right Promise

Full terms

1. 1Concerns must be reported by phone, text, or email within 72 hours after service is completed.
2. 2The promise applies only to areas and treatments listed on the paid invoice.
3. 3Tufts Carpet Cleaning must be given a reasonable opportunity to inspect the concern and perform one follow-up treatment.
4. 4This is a re-service promise, not an automatic refund or money-back guarantee.
5. 5The follow-up visit is provided at no additional charge when the concern is reasonably related to our workmanship or the service purchased.
6. 6The promise does not guarantee removal of permanent stains, bleach marks, dye loss, color changes, fiber damage, wear, pile distortion, filtration lines, or pre-existing damage or conditions identified before cleaning.
7. 7It does not cover new spills, new pet accidents, tracked-in soil, customer-applied products, re-soiling, or damage that occurs after service.
8. 8Areas that could not be accessed because of furniture or belongings are not covered unless access was included in the original service.
9. 9The customer must follow the drying and aftercare instructions provided by Tufts Carpet Cleaning.
10. 10Pet-odor work covers accessible areas and the treatment level purchased. Odor sources may extend into carpet backing, padding, subfloor, baseboards, walls, furniture, or untreated areas; complete odor removal cannot be guaranteed. If further work is recommended, the options and cost will be explained before proceeding.
11. 11Commercial cleaning, emergency water extraction, and separately contracted restoration work are governed by the applicable estimate or service agreement.
12. 12A concern reported after 72 hours falls outside the formal promise. Customers are still encouraged to contact us, and Tufts Carpet Cleaning will make a reasonable effort to help when circumstances allow.